Frequently Asked Questions
Everything you need to know about our handcrafted home essentials.
What materials are used in P•TAL products?
We specialize in traditional metals like Brass, Copper, and Kansa (Bell Metal). Each piece is handcrafted by skilled artisans to ensure both aesthetic beauty and health benefits.
How do I clean and maintain my brass and copper utensils?
We recommend using a mixture of lemon and salt or a specialized metal cleaning powder. Avoid using abrasive scrubbers or dishwashers, as these can damage the natural finish.
How long does shipping take for domestic orders?
Most orders are processed within 2-3 business days. Delivery typically takes 5-7 business days depending on your location within the country.
Do you offer international shipping?
Yes, P•TAL ships worldwide. Shipping costs and delivery timelines for international orders are calculated at checkout based on the destination and weight.
What is your return and exchange policy?
We offer a 7-day return policy for products that are damaged during transit or have manufacturing defects. The items must be unused and in their original packaging.
Are the products safe for cooking and eating?
Absolutely. Our Kansa and Brass products are designed following traditional Ayurvedic principles, making them safe and beneficial for serving and cooking food.