Returns & Exchanges
At P•TAL, we take pride in our handcrafted brass, copper, and kansa products; if you are not completely satisfied, we offer a seamless 7-day return and exchange policy. To maintain hygiene and quality standards, items must be returned in their original packaging and unused condition.
Initiate Request
Visit our returns portal or email our support team with your order ID and photographs of the product within 7 days of delivery.
Quality Evaluation
Our artisans will review your request to ensure the item is eligible for return, focusing on defect verification or shipping damage.
Reverse Pickup
Once approved, we will organize a reverse pickup from your registered address at a scheduled time convenient for you.
Refund or Exchange
After the item reaches our warehouse and passes inspection, we will process your refund to the original payment method or ship your replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing